Terms and Conditions
By means of the Site, “Lisbon Rentals” wishes to provide its clients with information services, tourist apartment reservation services, as well as any another service that might be considered appropriate at any specific moment for the correct achievement of its corporate purpose.
Use of this website, as well as the use of the services that are made available to Users through the website, assumes acknowledgment of a full agreement, without exception, to all and every one of the following general conditions that are included in the present Legal Notice (referred to herein as the “General Conditions”), and therefore the User must be conscious of the importance of reading them every time he/she visits the Site. The fact of accessing this Site signifies knowledge and acceptance of the following General Conditions, so “Lisbon Rentals” recommends the User prints or downloads them and reads them in detail every time the Site is accessed.
Ownership of the website
This Site, “Lisbon Rentals”, is property of the company SOCCS – LISBON RENTALS, UNIPESSOAL, LDA., with address registered Largo de Santos, Lote 14, 4 Direito, 1200-808 Lisboa, Portugal, email address firstname.lastname@example.org.
Use of the Site
Acceptance of the present General Conditions means the User accepts to use the present Site and the services at his/her disposal within it in the way and manner established in the website itself. He/she is obligated not to use the present Site and its services for illicit means and/or ends contrary to the purposes established in these General Conditions that could harm the rights and/or the interests of a third party, or that may in any way damage the present Site or impinge its correct functioning or that of the services offered in it at the present moment or that may be offered in it in the future.
Web site domain. User responsibility
The web page www.lisbonrentals.pt is included in this Site.
Access to this Site is under exclusive responsibility of the Users. Any risk derived from the use of the Site by the User will be only and exclusively his/her responsibility. “Lisbon Rentals” does not assume object of guarantee on its part for: (I) the infallibility, the availability, the continuity, the nonexistence of or deficiencies in the security of the Site; (II) that the content of the Site or the information that goes through the Site is free from viruses or free of any other harmful elements, as well as any errors, omissions or inaccuracies contained therein; (III) the security in the use that the User makes of the Site;
“Lisbon Rentals” will not be responsible for possible damages or harm that could arise from interferences, omissions, interruptions, computer viruses, telephone failures, or breakdowns in the operational functioning of this electronic system, whose causes are extraneous to “Lisbon Rentals”; of delays or blockages in the use of the present electronic system caused by deficiencies or overload in its Data Processing Center, in telephone lines, in the Internet system or any other electronic systems; nor of damages that can be caused by a third party through means of illicit intromissions beyond the control of “Lisbon Rentals”. Likewise, “Lisbon Rentals” is exonerated of any responsibility for any damage or harm that could come to the User as a consequence of errors, defects or omissions in the information facilitated by “Lisbon Rentals”whenever this information derives from external sources.
The mere fact of accessing this Site does not infer the establishment of any type of commercial relationship between “Lisbon Rentals” and the User.
Updating and modification of information
The information that appears on this Site is that which is valid on the date of its last update. “Lisbon Rentals” reserves the right to update, modify or delete the information on this Site, as well as limiting or not allowing access to it.
“Lisbon Rentals” reserves the right to carry out, at any time, all the changes and modifications deemed convenient, and the right to carry out such actions at any time and without prior notice.
“Lisbon Rentals” makes maximum efforts to avoid any errors in the content that may appear on this Site. “Lisbon Rentals” does not guarantee, neither holds itself responsible for, any consequences that could derive from errors in the content that may appear on this Site that are provided by third parties.
“Lisbon Rentals” does not hold itself responsible in any way for those contents, commercial activities, products and/or services included on the Site that are visible via electronic links (links), should there be and when there might be any, either directly or indirectly passing through this Site. The presence of links on the “Lisbon Rentals” Site, except when the contrary is specified, has only informative purposes and under no circumstance signifies a suggestion, invitation or recommendation of these links. These links do not indicate any type of relation between “Lisbon Rentals” and the companies or individual owners of the web sites to which users can access by means of these links. “Lisbon Rentals” reserves the right to unilaterally withdraw at any time and without prior notice the links that could appear on its Site.
“Lisbon Rentals” reserves the right to prevent or forbid access to the Site to any Internet user that introduces into this Site any content contrary to the legal norms or that is considered immoral, and reserves the right to exert any legal measures deemed appropriate to avoid this type of misuse.
Web surfing, access and security
“Lisbon Rentals” makes maximum efforts to ensure that website surfing is carried out under the best conditions and to avoid damages of any kind that could arise through doing it.
“Lisbon Rentals” does not do hold itself responsible for any damages of any kind that could arise to Users from the use of other browsers or different browser versions than those for which the Site has been designed.
“Lisbon Rentals” Site has been certified, so that access to transaction services and those that include recording of personal data take place in a secure internet environment.
It does not hold itself responsible, neither does it guarantee, that access to this Site can be uninterrupted or that it is free of errors. Neither does it hold itself responsible for, or guarantee, that the contents or software that can be accessed through this Site, is free of errors or could cause damage. Under no circumstances will “Lisbon Rentals” be held responsible for any losses, damages or harm of any kind that may arise from access or use of the Site, including and not limited to those caused to computer systems or those caused by being infected by a virus. “Lisbon Rentals” does not hold itself responsible for any damages that could affect Users due to any inappropriate use of this Site. Specifically, it does not hold itself responsible in any way for any breakdowns, interruptions, flaws or defects in telecommunications that may occur.
The services offered on this Site can only be properly accessed if the technical specifications for which it has been designed have been fulfilled.
Personal data protection
Pursuant to the provisions of Act 15/1999, of 13 December, on personal data protection, all of our hotels, a list and all other details of which are available at the link www.lisbonrentals.pt (“Lisbon Rentals”, trademark of the company SOCCS – LISBON RENTALS, UNIPESSOAL, LDA.), guarantee that all personal data provided by guests and users through this website shall be kept strictly confidential. “Lisbon Rentals” processes such data for the purposes of handling, managing and attracting requests for the products and services offered by its apartments at www.lisbonrentals.pt. To do so, it stores all information received in databases, which have been duly declared and registered with the General Registry of the Data Protection Agency. Our guests’ details are processed in accordance with the abovementioned regulations, and are considered to be up to date and valid unless we are notified otherwise. We would therefore request that you inform us of any changes in your personal details. Any guests or users who wish to do so may at any time request to access, contest, correct or erase their personal details by contacting “Lisbon Rentals” via email@example.com (Ref: Data Protection) or by sending a letter by regular mail using the same reference to SOCCS – LISBON RENTALS, UNIPESSOAL, LDA., Largo de Santos, Lote 14, 4 Direito, 1200-808 Lisboa, Portugal.
Copyright and intellectual property
“Lisbon Rentals” declares that except when the contrary is indicated on the Site, the texts, images, illustrations, designs, icons, photographs, video segments, audio segments and any other materials that may appear on the Site and any other intellectual creations and/or inventions, or scientific or technical discoveries, whichever their business or industrial application might be (referred to collectively herein as the “Content”) have been created or invented by “Lisbon Rentals” or granted, licensed, transferred or authorized for their use by its owners and/or grantees.
The User promises not to suppress or alter any distinctive sign, text or image used on the Site, such as and not limited to, brands, commercial names (graphic, logos, etc.), the “copyright” and any other identification data regarding the rights of “Lisbon Rentals” and/or of third parties included in the Site.
“Lisbon Rentals” equally retains the property to all the rights of any works, inventions, discoveries, patents, ideas, concepts, updates and improvements related to the Site, its computer systems, applications and programs, or of the services that “Lisbon Rentals” offers and that are created, implemented, developed or executed for the first time by “Lisbon Rentals” , whether that should be by itself or with the help of the Site Users, in the development of or as a result of some design, development or any other task carried out in compliance with the Agreement.
The User will not be able to use neither the name nor the brands, symbols, logos or distinctive signs of which “Lisbon Rentals” is the owner without express written consent.
Under the circumstance that any User or third party should consider that any of the existing content in the Site is in violation of intellectual property rights or any other copyright legislation, we kindly request that he/she informs us at the following address: “Lisbon Rentals” (SOCCS – LISBON RENTALS, UNIPESSOAL, LDA., Largo de Santos, Lote 14 – 4DT 1200-808 Lisboa, Portugal)
Jurisdiction and applicable law
The cost of your stay is determined according to the apartment you choose, the length of your stay, and the specific dates you decide on. This quantity is clearly indicated in the booking procedure on our webpage: www.lisbonrentals.pt
All prices include VAT. City Tax is not included. Payment must be made in Euros.
Once “Lisbon Rentals” has confirmed that an apartment is available, you will have to send us, via the booking form, details of your credit card so that we can safeguard the accommodation in your name. Once the booking is finalized, you will receive an email confirming the details of it. This email acts as the proof of your booking and as confirmation of our acceptance of it.
You can pay the rest of the total bill when you arrive by using either your MasterCard or VISA credit card or, if you prefer, you can pay in cash.
Changes in your reservation dates
If you want to change your reservation dates you must let “Lisbon Rentals” know via e-mail (firstname.lastname@example.org) at least 7 days in advance. If there is availability for your alternative dates the change will be made and the new standing fee will be applied. If there isn’t any availability for the new chosen dates and you decide to cancel your reservation, “Lisbon Rentals” cancellation policy will be applied.
Reservations made through this web page will need to be confirmed through the credit card info given in the reservation form. If cancelled up to 7 days before date of arrival, no fee will be charged. If cancelled later, 100 percent of the first night will be charged. In case of no-show, the total price of the reservation will be charged. This cancellation policy does not apply if a special rate indicates otherwise. In which case, please see the specific cancellation conditions of the rate. If you want to cancel a reservation you can contact our office via e-mail email@example.com
Number and identity of the guests
You must let “Lisbon Rentals” know the total number of people that will be in the apartment during your stay, and only the number of people you have specified will be able to use it, and this will always be limited by the maximum sleeping capacity of each apartment. The client must provide his/her name, mobile phone number and e-mail when making the booking. “Lisbon Rentals” reserves the right to ask for the same information from the other guests that will stay in the apartment should it be necessary. It is not allowed to smoke in any of our apartments and animals are unfortunately not allowed either.
Check-in and check-out
Check-in to the apartments is from 3 p.m. onwards, but depending on availability, they may be ready earlier or later that that time. The latest check-out time is 12 a.m. Please contact us if you need to enter the apartment beforehand or to vacate it later—we’ll do our best to accommodate you, subject to availability. Any departure later than 12 a.m. that is not authorized by “Lisbon Rentals” will be charged as an extra night.
Equipment, supplies and cleaning
All water, light and gas supplies are included in the Price of the apartment. You’ll be supplied with a complete set of bed linen and towels. If your stay is longer than 7 nights, we will provide a weekly change of sheets and towels. Also included in the price is the every other day cleaning of the apartment (during weekdays only, not on Saturdays, Sundays or Bank Holidays), but you can ask for daily cleaning services on Saturdays, Sundays or Bank Holidays and additional cleaning of the bed linen and towels and pay these services apart. We will be happy to inform you about the prices for these additional services when we receive your booking or during the check-in.
iPad mini, hi-fi system and webcam
At your disposal you will have an iPad mini, a hi-fi system with an iPhone and iPad connection, and a webcam in the smart TV. The correct use and maintenance of all three is your responsibility. Under no circumstances should you remove them from the apartment. In the event of breakage or loss, you will have to pay the cost of replacement.
We will provide you with a kit so your baby doesn’t miss the comforts of home: a bath, towels, travel cot, sheets, a baby buggy for city use, and a high chair so your baby can eat by your side at table. You must ask us for these things in advance. Just make a note of them in the comments section of the reservation form or send an email firstname.lastname@example.org This service is entirely free.
Extra services for hire
“Lisbon Rentals” can provide you with extra services during your stay: a babysitter; cookery classes; cleaning at weekends and/or during public holidays, etc. These services must be paid for at the moment of booking. You can hire these services when you make your reservation (in the comments section of the reservation form or by sending an email to email@example.com), or by phoning us during your stay. You can contact us whenever you like from your apartment for free. Consult us about prices.
“Lisbon Rentals” reserves the right to ask for 300 € when you check-in, to act as a safety deposit to guarantee that the apartment and its contents will be handed back in good condition. The safety deposit will be returned to your credit card after your check-out and after our cleaning department assures us that there has not been any damage to the apartment or its contents, or complaints from other clients or neighbours. Please, remember that when you accept our terms and conditions, you agree to the fact that any costs that arise from any damage caused by you or by any other of the occupants of your apartment will be deducted from the safety deposit. Notwithstanding what has been already said, when accepting our terms and conditions, you also accept that your responsibility for any damage caused to the apartment or its contents either by you or any other one of the occupants is not limited to the amount of the safety deposit but includes restitution for any damages caused even when the final amount exceeds the amount of the safety deposit.
“Lisbon Rentals” does not hold itself responsible for any direct or indirect damage caused by the use of the apartment by the client, including harm, wounds, loss caused by theft, fire or criminal activity. In the event that during the client’s stay in the apartment there should be a problem that has not been caused by any inappropriate acts by the client that then makes it impossible for the client to stay in the apartment, “Lisbon Rentals” will look for another apartment with the same characteristics subject to availability.
All our clients and fellow companions have to behave in a civic-spirited way, respecting the rules of shared space. When this is not respected, “Lisbon Rentals” will have the right to demand that the apartment be vacated without the client being entitled to any kind of compensation.
Our web site
www.lisbonrentals.pt reserves the right to change published information at all times, including prices, descriptions and photographs, and to update any one of these terms and conditions at any time.
Access to the apartment
To gain access to your apartment we place at your disposal a number code, proximity cards, and a key for the street door. When you leave you must return these proximity cards and the key. Should you lose these, “Lisbon Rentals” reserves the right to charge you 30.00 € for each card and/or key you haven’t returned.
“Lisbon Rentals” cannot assume any responsibility for any money or objects of value left in the apartments and the communal areas of the building, or in the strongbox placed at your disposal in the rented accommodation.
For additional information, specific requests, doubts or advice, get in touch “Lisbon Rentals” by telephone, on (+351) 21 347 7215, or by sending an email to firstname.lastname@example.org
WE WISH YOU A VERY HAPPY STAY